Article 1- Subject
The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website https://www.alankapan.com It is the determination of the rights and obligations of the parties in accordance with the provisions.
Buyer, seller's name, title, full address, telephone and other access information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery terms and costs, etc. All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares that it is informed by the seller in a clear, understandable and internet environment, confirms these preliminary information electronically and then orders the goods.
The preliminary information on the https://www.alankapan.com site and the documents issued on the order given by the buyer are integral parts of this contract.
Article 2- Contract Subject Product / Payment / Delivery Information
The type and type, quantity, brand / model, sales price, payment method, recipient, delivery address, invoice information, shipping fee of products / products purchased electronically are as follows. The information contained must be accurate and complete. The buyer accepts to fully compensate for the damages arising from situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.
The SELLER reserves the right to suspend the order in cases it deems necessary, when the information given by the BUYER does not match the truth. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the phone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to communicate with the SELLER regarding the issue during this period. If no reply is received from the BUYER within this period, the SELLER cancels the order in order to prevent damage to both parties.
Article 3- Contract Date and Force Majeure
The contract date is the date on which the order is placed by the buyer.
Situations that do not exist or are not foreseen at the date of signing the contract, that develop outside the control of the parties, that make it impossible for one or both of the parties to fulfill their obligations and responsibilities imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war , terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party taking place in the person of force majeure will notify the other party immediately and in writing.
During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
Article 4- Rights and Obligations of the Seller
5.1. The seller agrees and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No 4077 and the Regulation on Distance Contracts, except for force majeure.
5.2. Persons under the age of 18 (eighteen) cannot shop at www.alankapan.com. The seller will be based on the correct age specified by the buyer in the contract. However, the seller will not be liable in any way due to the wrong age of the buyer.
5.2. Http://www.alankapan.com is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for the promotional or price errors that may arise from the system, design or illegal interventions to the website. The buyer cannot claim rights from the seller based on system errors.
5.3. You can shop at http://www.alankapan.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week of the order date will be canceled. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as paid delivery or postal check without consulting customer service are not accepted.
Article 5- Rights and Obligations of the Buyer
6.1. The buyer accepts and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.
6.2. The buyer accepts and undertakes that he / she accepts the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer can use the name, title, full address, telephone and other access information of the seller from the website http://www.alankapan.com, the basic characteristics of the product subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares that it has clear, understandable and appropriate information about the internet environment and confirms this preliminary information electronically.
6.4. Depending on the previous article, the Buyer declares that he has read the order / payment / usage procedure information of www.alankapan.com, which includes product order and payment conditions, product usage instructions, measures taken and warnings made against possible situations, and gives the necessary confirmation electronically. .
6.5. If the buyer wishes to return the product he received, he agrees and undertakes not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
Article 6- Order / Payment Procedure
Any disruption in the process or problems that may arise regarding payment are notified to the buyer by using one or more of the telephone / fax / e-mail channels specified in the contract. If necessary, the buyer may be asked to meet with his bank. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the account or the transfer (EFT) reaches the seller accounts.
In the event that it is understood that the goods subject to the contract cannot be supplied for an exceptionally just cause and / or if there is a stock problem, the buyer is immediately informed and approved, then another product of equal quality and price may be sent to the buyer or in line with the buyer's desire and choice; Another new product can be sent, the product can be expected to enter the stocks or the other obstacle preventing delivery may be removed and / or the order may be canceled.
In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest and the contract is canceled. In such a case, the buyer will not have any additional material and moral damages from the seller.
At http://www.alankapan.com, buyers who do not want to use their credit card information on the internet are provided with cash transfer and "controlled sales at the door". When paying by wire transfer, the buyer can choose the Yapi Kredi Bank or PTT Postal Check Number and make the transfer. If EFT is made, the date of taking into account will be taken into account. When making money transfer and / or EFT, the "Sender Information" must be the same as the Invoice Information and the order number must be written.
After the delivery of the product, if the relevant bank or financial institution fails to pay the price of the product to the Seller due to the fact that the credit card belonging to the Buyer is used unfairly or unlawfully by unauthorized persons, not due to the Buyer's fault, the Buyer will be able to It is mandatory to send to. In such cases, shipping costs belong to the Buyer.
If the buyer chooses to pay by credit card, the PURCHASER will confirm the relevant interest rates and the information regarding the default interest separately from the bank, and the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the current legislation, declares and undertakes.
Article 7- Delivery / Delivery Procedure
With the sending of the order confirmation e-mail, the product / products are delivered to the courier company with which the seller is contracted.
The product (s) will be delivered to the address of the buyer by cargo that the seller has agreed upon. The delivery time is 30 days from the sending of the order confirmation e-mail and the establishment of the contract. This period may be extended for a maximum of ten days, provided the buyer is notified in advance in writing or with a continuous data carrier.
The products are sent to the regions where the cargo companies do not deliver the address by phone notification.
In regions where the Cargo Company delivers once a week, in cases of inaccuracies and deficiencies in the shipping information, some social events and natural disasters may be delayed in the specified day. Due to these delays, the buyer cannot bear any responsibility on the seller. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracies in the shipping information and / or the Buyer's not being in place. If the product / products did not reach the customer within the specified days, delivery problems should be reported immediately to the customer service by using the e-mail address email@example.com.
In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there and check that the products have been delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package has not been accepted and the report has been kept, the situation should be reported to the seller Customer Service as soon as possible, together with the remaining copy of the report at the Buyer.
Article 8- Procedure for Product Return and Right of Withdrawal
The buyer has the right to withdraw from the contract within three days after receiving the goods without any justification and without penal terms. The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer. The buyer cannot request a return for the product sent as an exchange.
There is no right of withdrawal for goods prepared in line with the buyer's wishes and / or his personal needs.
If the buyer exercises his right of withdrawal, the seller is paid to the bank information registered in his name between 15 and 45 days after the seller receives the specified product. If there is no defect in the product sold, the cargo insurance cost of the product, the money transfer / EFT fee will be deducted from the product return fee.
The decline in the value of the delivered goods or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of the return is caused by the consumer's fault, the seller must compensate the value or decrease in the value of the goods.
The general return period for each product purchased inadvertently is 3 days. During this period, the return of products that have been opened, used, destroyed and so on are not accepted. Returns must be made in original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For product returns, the situation should first be communicated to customer service. The information about the return of the product is sent to the customer by the seller. After this meeting, the product must be delivered to the seller, along with the documents containing the information about the return, via the courier company delivering to the address of the buyer. If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the credit card / account of the buyer. No refund will be made until the product is returned. Refunds made to credit cards are at the disposal of the relevant bank.
The products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the following conditions: The warranty liability of the seller is only valid for the consumers covered by the law numbered 4077. For commercial business, the provisions of the Turkish Commercial Code will be valid.
Article 10- Confidentiality
The information provided by the buyer to the seller for the purpose of making payment and the information specified in this contract will not be shared with third parties by the seller.
The seller will be able to disclose this information only in the presence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation with documented capacity to investigate, he / she can provide it to the relevant authority.
Credit Card information is never stored, Credit Card information is only used to securely transmit to the relevant banks during the collection process, and is deleted from the system after the provision.
Information such as the recipient's e-mail address, postal address and telephone are used only by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after its approval.